Does your company have its own IT team to maintain your systems? Perhaps you should consider a change.

Technologies have been significantly upgraded since the break/fix IT, and for this period of time, most internal IT services are not keeping up with the pace of innovation, as they are not sufficiently equipped. Therefore, many organizations find their IT to be reactive rather than proactive, and that their systems are struggling to cope with the demands of a growing business in the digital world.

Managed IT service or IT infrastructure management is a familiar phenomenon. Profile media regularly publish ratings of suppliers, make forecasts of the development of the industry. Are you ready to try? So, firstly see why your organization needs it.

It is important not to confuse IT infrastructure management and IT outsourcing. These are two different services, with their own characteristics, including the mechanics of providing service and billing, but most importantly — with different levels of responsibility. Within the framework of Managed IT, the responsibility for the service is completely shifted to the shoulders of the provider with prescribed compensation in case of violation of the SLA — and this is one of the main interests of the business. There is a growing demand for a service that would get rid of the disadvantages of owning infrastructure, giving only positive effects.

Managed IT can be compared with carsharing: the client receives only benefits from a rented car, without any encumbrances such as the need to take out insurance, undergo maintenance, pay taxes and even refuel. Carsharing is a new model of car ownership, Managed IT is a new model of infrastructure ownership. Of course, both have their limitations, but they are objective and do not detract from the obvious advantages of the service.

What are the main features of Managed IT?

Managed IT is the remote management of the client's IT infrastructure: server and network equipment, system and special software, and various services. In addition, the MSP organizes the interaction between the client's various contractors, manages IT processes and provides the current status of the work. It is possible to manage both the infrastructure in the complex and separately. (That is, even one problematic service can be transferred to a Managed IT provider.)

The service implies full-fledged administration on an ongoing basis:

  • Choosing the optimal solution;
  • Installation and Configuration;
  • Monitoring;
  • Routine maintenance;
  • Technical support;
  • Troubleshooting;
  • Modernization.

MSP provides a given level of quality of a specific IT service. This is fixed in the Service Level Agreement (SLA).

Managed IT billing is based on a fixed fee, which is paid monthly for the maintenance of a service (or several). At the same time, not one person, but a team of specialists can manage this service on the provider's side. Therefore, the Managed IT customer is not threatened by typical problems with hired employees — sick leave or sudden vacations.

Who can be interested in Managed IT services in Los Angeles?

IT infrastructure management is a great option for those who want to focus on business without being distracted once again by non-core IT processes.

One of the actual examples of using the service is Managed IT for small and medium—sized enterprises that do not have a staff of qualified specialists. SMB customers transfer the management of their infrastructure — at the server level or by software — to a provider that provides its own cloud or can be a sub-tenant of the cloud infrastructure.

In the case of large companies that have a separate IT department, with the help of Managed IT, you can unload your full-time specialists — for example, transfer the management of part of the services to the provider, taking over the strategic direction. Or make your own project, entrusting the provider with the operational deployment of the service and its maintenance. Clear and adequate billing of the service adds transparency to the overall IT budget, costs become more predictable - this is a weighty argument for management.