As a business owner, I could never be sold on paying for a contract with an IT or Computer Service …. until I met TechCare. When I began my current position as General Manager for a cage-free doggie day care and boarding facility, one of the first expenses on my list to eliminate was the monthly contract, that had been previously established with a company called TechCare, which I had never heard of.
Before taking action, I thought it best to observe what our company was actually receiving for the monthly fee. Besides that, all of the computers were PC’s and in our store we were Mac driven, so I thought it might be a good idea to retain the contract until I could get comfortable in the PC world.
Within a couple of weeks after starting, there was a need for TechCare’s services, for the learning curve I was experiencing with PCs wasn’t moving as smoothly as I had hoped. First of all, a human actually answered the phone when I called. That earned them some bonus points. The first question I was asked threw me for a loop. It was, “Would tomorrow be good for you?” I responded with, “You mean the next day, like within 24 hours?” The answer was yes! I thought, how could that be?
The technician showed up on time, got to the root of the problem quickly and even explained what the problem was and how it was fixed. Incredibly, he spoke English and not “Geek-Speak.” I actually understood what he said … and the first time, no less. Well, I thought, this must be a fluke. However, when the technician arrived for the monthly service, to check updates on all of the computers and making sure the server was in good order, it happened again. I was notified … check that … I was asked if the date they had in mind fit with my schedule. Caught off guard again.
Remarkably, when the technician arrived, named Josh, he actually did things … lots of things, and kept me up to speed all along the way. I just had to ask if this was their normal procedure or had the company I was working for been using them for years and had earned VIP status. As it turned out, our company hadn’t used them for years, but they did solve a lot of problems and prevented even more, shortly after taking on the account.
The experience with TechCare changed my mind about contractual agreements and the vital service they can provide. Now, if only learning how to operate Windows,properly, was as easy, life would great… but I’ll settle for good!
